Acessibility

ATSIC PUBLIC ACCESSIBILITY

Illustration of a crustacean, likely a lobster or similar marine creature, with detailed segmented body, claws, and multiple legs.
Illustration of a lobster viewed from above, showing its claws, legs, antennae, and segmented body.

1.Business Overview

The business has the following products/services available

  • Tour/Transport

  • Food and Drink

Our business caters for the following disability types:

  • Cognitive or people on the Autism Spectrum

2. Bookings

“The business offers the following methods for bookings and enquiries:

  • Phone

  • Email

  • Webportal

  • Our website supports Screen Readers

  • Our forms have high contract boxes and submit boxes

3.Emergency Management

  • Emergency and evacuation procedures are explained on arrival

  • There are visual device/s to alert occupants to evacuate.

  • Exit signs are clear and easy to see

  • Exit access is free and clear at all times

We ensure exit access is free and clear at all times by: 

Our Muster area at the stern of the vessel has a clear pathway from seating from the wheelhouse to stern at all times.

  • Exit doors are able to be opened by all occupants

  • Exits including stairwells, have bright edges used on the steps.

  • The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by: 

All crew are made aware of any guest requiring support, we have small group twenty guests 'or less tours at all times

The procedure for assisting guests who need assisted rescue is: 

Guests who require extra support will have prioritized assistance by crew to ensure any evacuation is fluent and safe for guest and crew to muster point and water access if required, life raft. 

  • Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

4. Communications

  • Our website meets WCAG 2.0 accessibility standards

5. Other Information

  • For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

  • The business accepts the companion card

6. Guide Dog and Service Animals

The business provides the following services for services animals: 

Unfortunately, service animals are not permitted aboard the vessel for their own safety, owners' safety and accessibility

7. GENERAL

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

  • Booking information and websites are compatible with screen readers

  • Information and maps are available in written form

  • A familiarisation tour

  • In addition, the following further information can assist guests:

Access to the vessel seating is on arrival, no wait ongoing wait times on all tours. 

  • In addition, the following further information can assist guests:

Our charters depart and disembark from the Rockingham Val street commercial jetty.We have purpose built a gangway boarding platform with additional five stairs that will adjust to tide times each day. Catering for our passengers needs securing a safe boarding facility with railing, & unfortunately, it may limit accessibility for others. We advise all guest with additional requirements for accessibility to contact us directly for advice or view our vessel before booking.All of our crew support our guest to the best of their ability; safety is our highest priority.

8.Cognitive Impairment Support

  • Quiet periods or early opening times for people on the Autism Spectrum

  • A space for parents and children on the Autism Spectrum

9. Car Park and Access amenities

The business has the following Car Park and Access amenities

  • Kerb ramps are in place where a pavement or walkway needs to be crossed

  • In addition, the following further information can assist guests:

Our Charter Boat tours Departs and disembarks from the Rockingham Val street commercial jetty. Street parking is available in this area with access to ramped pathways. Jetty access is ramped and clear paths to our vessel. Access to our vessel requires a purpose-built gangway ramp and stairs to allow for adjusted tide times. Unfortunately, this may hinder some access to guests requiring level accessibility. We advise directly contacting us for more information or support required by our crew.

10. Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

  • Seating

  • In addition, the following further information can assist guests:

Crew commentary and interaction on all our tours. Microphone and speaker utilized to project voice and range for guest experience.

11. External Paths

External paths of travel

The width of the smallest pathway is: 

Pathways between seating arrangements can be adjusted each cruise to suit guest experience aboard.

  • There 3 successive steps or less on any path or at any doorway

  • Any paths having steps are clearly identified as non-wheelchair accessible

  • Step free routes clearly signed

  • In addition, the following further information can assist guests:

Five steps on our gangway boarding area to access from jetty.Raised doors into toilet facility and wheelhouse aboard the vessel clearly signed, Mind your step.Crew inform guests on welcome speech about hazards and signage.

 

STEPS

  • There are steps.

  • Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

  • The underside of all staircases are enclosed or protected to a height of at least 2 metres

  • Handrails fitted to all open sets of steps

  • Handrails extend 300mm beyond the top and bottom step

  • In addition, the following further information can assist guests:

Our gangway and boarding area have an additional five steps to access our vessel from the Rockingham Val Street Jetty. Railing and clearly marked stairs for accessibility.

13. Ramps

Ramps have the following amenities are in place

  • There are ramps.

  • Hand rails are fitted

  • Long ramps (more than 10m) are 1:20 or less

  • In addition, the following further information can assist guests:

Our purpose-built gangway ramp and stairs fully adjust to cater for the tide times to access the Rockingham Val street Jetty. This is the only ramp availability on our vessel.

  • In addition, the following further information can assist guests:

Our vessel has a toilet facility aboard with washing station and handrails. Raised doorframe on vesseL.

TOUR OPERATORS

 

Tour/Transport Services

The tour/transport services have the following facilities/amenities in place

  • Buses/Coaches

  • N/A vehicles have wheelchair lifts or ramps

  • N/A vehicles have low floors with ramped entry

The maximum wheelchair capacity available in the fleet is: 

N/A

15. Route Planning

  • There is an accessible toilet on-board for public use

  • The door is 820mm wide

  • There is a minimum of 850mm beside the toilet

  • Handrails are fitted

  • The toilet seat is 460mm above the floor

  • The toilet seat is 460mm above the floor

  • Catalpa bathroom

    • In addition, the following further information can assist guests:

    Our Toilet facility has handrails in room for extra support, non-wheelchair accessible, hand-washing facilities available, doorframe raised aboard vessel.

16. Guides

  • Use of clear/simple English

  • Correct pronunciation for lip readers

  • Marine

  • Accessibility is tide dependent

  • In addition, the following further information can assist guests:

Our vessel has a purpose-built gangway ramp and five stairs with handrail to access from the Rockingham Val Street jetty, this caters for changing tides throughout the charter season.

17. FOOD AND DRINK

The dining spaces  have the following facilities/amenities in place

  • The smallest doorway is 820mm wheelhouse wide

  • There is level access through the dining area

  • There are areas of full lighting

  • There is an accessible toilet

  • In addition, the following further information can assist guests:

All complimentary platters are made fresh each cruise these contain a variety of foods.Guests can contact us directly with any special requirements.

  • In addition, the following further information can assist guests:

All platters are complementary and drinks are BYO aboard every tour.